Payment Policy
This Payment Policy explains how payments are accepted, processed, reviewed, and refunded when you purchase sofa products from Dai Xu (Hangzhou) Trading Co., Ltd.
Accepted Payment Methods
Available payment methods may include major T/T wire transfer, L/C letter of credit, PayPal, Western Union and other secure international payment options displayed at checkout.
Payment methods may vary depending on buyer location, total order amount, payment provider availability, and security review results.
Secure Checkout
We use secure checkout technology to help protect your payment information. Payments are processed through trusted third-party international payment processors.
Dai Xu Trading does not store your full bank card number or complete payment details on our website.
Order Total and Shipping Fee
Your final order total may include sofa product price, applicable customs taxes, bulk order discounts, and international shipping fees.
Flat international shipping fee will be displayed at checkout before payment is completed for all sofa sample and small batch orders.
Billing Information
Please make sure your billing information matches the details associated with your payment account. Incorrect billing details may cause payment failure, production delay, or order cancellation.
Order Review and Verification
For customer protection and fraud prevention, some bulk sofa orders may require additional verification before production and shipment.
We may contact you by email or phone to confirm order details, shipping address, or payment information. If we cannot verify an order, we may cancel and refund the order fully.
Payment Authorization
Some payment providers may place a temporary authorization hold when you place an order. This is not an extra charge. Authorization holds are usually released by your bank or payment provider according to their own processing timeline.
Failed or Declined Payments
Payments may be declined for several reasons, including:
- Incorrect bank or card information
- Insufficient account funds
- Billing address mismatch
- Bank or financial institution restrictions for cross-border transfer
- Payment provider security review
- Network or checkout system error
If your payment fails, please try another payment method or contact your bank/financial issuer first.
Refunds
Approved refunds will be issued to the original payment method used for the sofa order. Refund processing time depends on your bank or international payment provider, normally 3-10 working days.
The original international shipping fee is generally non-refundable unless the return is caused by our factory error, such as damaged, defective, or wrong sofa item delivery.
Please review our Refund and Returns Policy for more details about sofa product returns.
Billing Descriptor
Your bank payment statement may show a billing descriptor related to Dai Xu (Hangzhou) Trading Co., Ltd or our authorized third-party payment processor.
If you do not recognize a cross-border charge, please contact us first at James20260703@outlook.com so we can help identify your sofa order quickly.
Payment Support Contact
Company: Dai Xu (Hangzhou) Trading Co., Ltd
Business Email: James20260703@outlook.com
Office Address: Room 903-4, Building 3, Henglong Plaza, Beigan Street, Xiaoshan District, Hangzhou City, Zhejiang Province, China